Elyon Luxury Pvt Ltd (“Elyon Luxury”, “we”, “our”, “us”) offers secure and reliable shipping for all jewellery orders across India and internationally. Please review our shipping and returns policies below.
1. Shipping Coverage
We ship our products across India and to major international destinations. If your location is not serviceable, our team will notify you after order placement.
2. Order Processing
- Orders are processed within 2–5 business days after payment confirmation.
- Made-to-order or customized jewellery may require additional processing time, typically 7–14 business days.
- Orders are only confirmed after successful payment verification.
3. Shipping Methods
- We use trusted logistics partners such as Blue Dart, Delhivery, DHL, and FedEx.
- All shipments are securely packaged to ensure product safety.
4. Delivery Timelines
- Domestic (India): 3–7 business days after dispatch.
- International: 7–14 business days after dispatch (may vary by destination).
5. Shipping Charges
- Free shipping is available within India.
- International shipping charges are calculated at checkout based on destination and order value.
6. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees.
- These charges are the responsibility of the customer and are not included in the product or shipping price.
7. Shipment Tracking
- Once your order is dispatched, a tracking number will be shared via email.
- You can track your shipment through the courier partner’s website.
8. Shipping Insurance
All orders are insured during transit until delivery is completed to the provided shipping address.
9. Delivery Issues
- If a package is lost or damaged during transit, please notify us within 48 hours of expected delivery.
- We will coordinate with the courier partner to resolve the issue.
10. Returns Overview
We offer a 7-day return policy under specific conditions:
- Items must be unused and returned in original packaging with all certifications.
- Customized, engraved, or altered items are not eligible for return.
- No exchanges are offered.
11. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a secure and insured courier service for returns.
12. Refund Processing
- Refunds are processed after inspection and approval of returned items.
- Refunds will be issued to the original payment method within 7–10 business days.
13. Contact Information
For any shipping or return-related queries, please contact us:
Elyon Luxury Pvt Ltd
Karnal, Haryana, India
Email: info@elyonluxury.com